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VBS3 Software Upgrades and Support - Renewal

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The renewal of the VBS3 Software Upgrades and Support plan entitles military and government organizations to upgrade to the latest major release of the product during the term of the plan.

Additionally, the Software Upgrades and Support plan provides essential support services for the installation, configuration, and ongoing use of VBS3. With the Software Upgrades and Support plan you gain access to the BISimulations Support Portal, providing knowledgebase articles, downloads, and access to our global network of customer support staff.

If you are an advanced user, developer, or using VBS3 for mission critical services, you should consider purchasing Professional Services support. The Software Upgrades and Support plan is billed per license. Expired Software Upgrades and Support plans for a period longer than 90 days may be subject to a reactivation fee.

 

The Software Upgrades & Support Plan Includes

 

Product Software Version Updates

The VBS3 product is continually improving and we regularly major updates to the product. You will have access to upgrades to the latest stable releases of VBS3. Updates include all updates of VBS3 released in the iteration of VBS3 designated with the prefix ‘3’ e.g. “VBS3”. 

Installation Support

This covers issues a customer may have installing the product. Basic HASP and licensing issues are also covered. The plan does not cover 3rd party programs.

Access to the Community Forums

The forum is an excellent casual place to post questions and ideas to the community. Within the forum are years of knowledge and scripting material available for reference and use. Additionally, the forum is a great location to connect with other user groups. Access to the forum is provided to customers with a valid and current Software Upgrades and Support plan.

Access to the BISimulations Support Portal

The Support Portal provides product specific knowledgebase articles, email and web based trouble ticket system, and support from our global Support team.

The Software Upgrades & Support Plan Does Not Include
  • Debugging custom scripts
  • Model creation or modification
  • Terrain creation or modification
  • Creation / Administration of a Training Network
  • Creation of scenarios with the OME
  • Creation of custom scripts
  • Creation of VBSFusion plugins
  • Linkage with 3rd party software via DIS / HLA gateways
  • Third Party Software / Hardware Integration
  • DIS/HLA Support Issues
  • VBS3Fires / VBS3Fires FST Support Issues
  • VBSFusion Support Issues
  • Third Party Plugin or Product Support Issues
  • Third Party Hardware Support Issues

 

For technical support services that involve assistance with custom scripting, terrain generation, model import, multi-channel configuration and other advanced features, we offer Professional Services support in those various fields at an additional cost.

The VBS3 Software Upgrades and Support plan is valid for one year from the first day of the calendar month after the date of purchase or renewal. The VBS3 Software Upgrades and Support plan purchase is mandatory with any new VBS3 license purchases. Third Party applications have separate support networks. BISimulations support staff provides assistance, direction and notifications for these requests.

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